FAQ
- 📄How are costs calculated in the consumption statistics?
- 📄How do I delete an electricity meter/inverter?
- 📄How do I add a device again?
- 📄How do I add an additional inverter or reading sensor?
- 📄Are BYD battery storage systems supported?
- 📄What happens if your server goes down or my devices are offline?
- 📄Why is my household consumption displayed as 0?
- 📄Why do the values in the history differ from those of the manufacturer?
- 📄Why am I not seeing all tiles on my "Home" screen?
- 📄Why do I need to enter credentials or a token?
- 📄Why is my Shelly (Pro) 3EM not measuring power?
- 📄Why does my current daily production differ from the "Produced" display in the PV forecast?
- 📄Why do I only receive new data every 5 minutes?
- 📄Do you store data, and if so, what happens to it?
- 📄My inverter is not supported; can I still use the app?
- 📄My device always shows the same value
- 📄Can I synchronize my data retroactively?
- 📄Can I export my history data?
- 📄iMSys - Intelligent Metering System
- 📄My battery storage is not detected by the system; how can I prevent it from discharging?
- 📄I have a Kostal system; is it supported?
- 📄I am no longer on the balcony power plant (BKW) tariff, what can I do?
- 📄I am receiving an 'Authentication failed' error
- 📄How do I get to the Light tariff?
- 📄Can I deactivate the automatic control?